Terms and Refund Policy

📄 TERMS & CONDITIONS

Effective Date: Feburary 1st, 2026
Last Updated: Februrary 1st, 2026

1. Introduction

Welcome to MrC’s Garden (“Company,” “we,” “us,” or “our”).
These Terms & Conditions govern your use of our website located at www.mrcgarden.ca and any purchases made through it.

By accessing our website or placing an order, you agree to be bound by these Terms.

2. Business Information

Business Name: MrC’s Garden
Website: https://mrcgarden.ca
Email: support@mrcgarden.ca
Customer Service Number: [1 855 580 0MRC (0672)]
Customer Service Hours: [Monday–Friday 9am–5pm MST]
Business Location: [1086-2480 E HASTINGS ST, VANCOUVER, BC, CA, V5K1Z1]

3. Products

  • All products are subject to availability.
  • We reserve the right to limit quantities.
  • Product descriptions and pricing are subject to change without notice.
  • We make reasonable efforts to display product images accurately; however, colors may vary depending on device screens.

4. Pricing & Payment

  • All prices are listed in CAD (unless otherwise stated).
  • Applicable taxes and shipping fees are calculated at checkout.
  • We accept Visa, Mastercard, and other payment methods shown at checkout.
  • By submitting payment information, you represent that you are authorized to use the payment method.

We reserve the right to cancel or refuse any order at our discretion.

5. Order Acceptance & Cancellation

  • An order confirmation email does not constitute acceptance.
  • We reserve the right to cancel orders due to:
    • Pricing errors
    • Fraud suspicion
    • Inventory shortages
    • Payment authorization failure

If cancelled after payment, a full refund will be issued to the original payment method.

6. Shipping Policy

Orders are processed within 1–3 business days (excluding weekends and holidays).

Delivery Times:

Canada: 2–7 business days depending on location

Shipping Carriers:
We use trusted carriers including Canada Post and UPS.

Tracking:
Once your order has shipped, you will receive a confirmation email with tracking information.

Delays:
Delivery times are estimates and may be affected by weather, carrier delays, or peak periods.

7. Returns & Refund Policy

(See full Refund Policy below.)

8. Chargebacks & Payment Disputes

Chargebacks and Disputes

If you have an issue with your order, please contact us first so we can resolve it.

Unauthorized or fraudulent chargebacks will be investigated and may be reported to financial institutions. We reserve the right to provide evidence of delivery and communication to dispute invalid claims.

9. Limitation of Liability

To the fullest extent permitted by law, MrC’s Garden shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

10. Governing Law

These Terms shall be governed by the laws of the Province of British Columbia, Canada.

11. Contact Information

Customer Support: support@mrcgarden.ca
Response Time: Within 1–2 business days

🔄 REFUND & RETURN POLICY

(Visa/Mastercard Compliant Version)

Effective Date: Feburary 1st, 2026

At MrC’s Garden, customer satisfaction is important to us.

1. Return Eligibility

You may request a return within:

30 days of delivery

To qualify:

  • Item must be unused
  • Item must be in original packaging
  • Proof of purchase is required

2. Non-Returnable Items

The following items are non-refundable:

  • Used products
  • Clearance / final sale items
  • Custom or special-order items
  • Items damaged due to misuse

3. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of delivery
  • Provide photos of the item and packaging

We will:

  • Offer a replacement OR
  • Issue a full refund

4. Return Process

  1. Email support@mrcgarden.ca
  2. Include order number and reason for return
  3. We will provide return instructions

Customers are responsible for return shipping costs unless the item is defective.

5. Refund Processing Time

  • Refunds are issued to the original payment method
  • Processing time: 5–10 business days after we receive the returned item
  • Your bank or credit card provider may take additional time to post the refund

6. Order Cancellations

  • Orders may be cancelled within 24 hours if not yet shipped.
  • Once shipped, the return policy applies.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact us at support@mrcgarden.ca

📄 Privacy Policy

At MrC Garden, we respect your privacy and are committed to protecting your personal information.

Information We Collect:
We may collect personal information including your name, email address, phone number, shipping address, and payment information when you place an order or contact us.

Payment Information:
Payment details are processed securely through our payment providers. We do not store full credit card numbers.

Cookies and Tracking:
We use cookies to enhance your browsing experience, analyze site traffic, and improve our services.

Email Communications:
We may send order confirmations, shipping updates, and occasional promotional emails. You can unsubscribe at any time.

Data Protection:
We implement appropriate security measures to protect your personal data.

Third Parties:
We do not sell or rent your personal information. We may share data with service providers necessary to fulfill orders (e.g., shipping carriers, payment processors).

Contact:
If you have questions about this policy, contact us at support@mrcgarden.ca.